Terms and conditions of use
SmartFPV is online store owned by SmartFPV LLC. SmartFPV may update or change the below terms, conditions, policies, and notices at any time and without notice.
1 FPV Rules and Regulations
The use and operation of FPV radio equipment in many countries may require a license and some countries may forbid its use entirely. It is your responsibility to ensure that the use of products you purchase from SmartFPV meet the requirements imposed by your government's rules and regulations. Do not purchase products from SmartFPV if you are unsure of the government requirements or are not able to comply with them. SmartFPV cannot be held responsible for your actions under any circumstance, including but not limited to if you use products purchased from SmartFPV in violation of your government's regulations.
2 Incorrectly Published Product Details
SmartFPV is not liable for any issues that may result from incorrectly published product details on the SmartFPV web site.
To return a product to SmartFPV, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from SmartFPV. The RMA number must be displayed prominently on the outside of the box. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. SmartFPV can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, SmartFPV requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused.No items are accepted for exchange or return after 14 days from the delivery date.
3.2 Faulty Items
If an item you received from SmatrtFPV is deemed to have been faulty, SmartFPV may replace the Faulty Item. SmartFPV will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item. As an example, if a video switch you received from SmartFPV is faulty and dies during flight causing you to loose your airframe, SmartFPV may replace the faulty video switch, but not any other equipment that might have been lost and/or damaged due to the faulty video switch.
SmartFPV will allow Faulty Items to be returned for an exchange only. Note that if SmartFPV is unable to reproduce the problem(s), the item will be shipped back and you will be charged for the return shipping. Whether or not an item is considered defective is determined in the sole discretion of SmartFPV.
3.3 Return Shipping
If you are returning an item you are responsible for covering the return shipping costs.
All packages are sent using tracked mail service and are usualy dispatched within 2 working days. There can be delays due to national holidays or store vacations.
4.2 Lost packages
If the tracking information for your package shows receipt by any of SmartFPV's mail carriers, SmartFPV is not responsible if your package never arrives at your location. No refunds will be provided if your package is lost in the mail system either in Latvia or in your destination country. Almost all packages sent by SmartFPV reach their recipient.
4.3 Backordered items
If your order contains items that are 'backordered', your entire order will be held until the backordered item(s) come(s) into stock. All orders ship complete.
4.3 Mail service delays
In rare cases and depending on your ship to address, it can take much longer than indicated for a package to reach you and independent of the mail service you chose during check-out. The delivery time frames provided are averages for most mail pieces. SmartFPV is not responsible if a Mail Carrier or your local country's postal service delays the arrival of your package due to custom holds or other issues. SmartFPV does not provide refunds in case your package is delayed.
4.4 Customs, Duties
For international orders you are solely responsible for any and all import duties your local customs office may impose on your order.